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European Hair Care Leader est. 1965


Plant based active ingredients
sodium lauryl sulfate (SLS) free
Cruelty free

Customer Service

Privacy Policy

We at Pierre Fabre Dermo-Cosmétique, Inc. (“PFDC”) respect your privacy and value the relationship we have with you. Your visit to this website is subject to this Privacy Policy and our Terms and Conditions. This Privacy Policy describes the types of personal information we collect at www.kloraneusa.com (collectively, the “Site”), how we may use that information, and with whom we may share it. Our Privacy Policy also describes the measures we take to protect the security of this information as well as how you may reach us to update your contact information, remove your name from our mailing list or ask us any questions you may have about our use of your personal information. It also explains how you may elect to stop receiving communications about our products and services. Please note that this Privacy Policy governs all and any information provided to PFDC via the Site.  If you link to another website from the Site, you are subject to the privacy policy applicable for that website and we suggest that you consult such privacy policy.  We are not responsible or liable for any content presented by or contained on any independent website, including, but not limited to, any advertising claims or marketing practices. We also are not responsible or liable for any privacy or security policies of any third party sites to which we may provide links on the Site.


While you can browse the Site without providing personal information, you may choose to voluntarily provide us with personal information. For example, if you decide to complete a user registration form, you may be asked to provide certain information such as your contact information (name, email address, mailing address, and telephone number), age group, and gender. To protect your personal information, users registering at the Site must also enter a user name/email address and password. If you would prefer that we not collect any personal information from you, please do not provide us with any such information.


If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, or contact you regarding your requests or questions. All registered users will receive a welcome Email to confirm their registration. These types of communications are necessary to respond to your concerns and provide you with the highest level of customer service.


We may also offer features on our Site that invite you to provide information about your hair/skin type and other product concerns or preferences. We use this information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.


By completing an application online, you agree to provide personal information to PFDC and its affiliates for their use for employment purposes only.  PFDC will maintain such information confidential. We will retain your recruiting information for further recruitment opportunities that may arise for one year, unless you tell us that you no longer wish for us to retain your information.


If you review a product on our site, your review may be posted on a website connected to PFDC as well as on a partners' network site that shares reviews with other shopping communities. When you use "Share" to post to social networking sites or to tell your friends about our site, the information is collected by a third party site to facilitate your postings. "Share" allows you to enter your friend's email address and/or import email contacts from various email service providers. Once the email addresses are imported, you must manually click on each email address you wish to send a communication to. Please note that these third party sites' privacy policies govern the collection and use of the information collected on those sites. You should be aware that any personally identifiable information you submit can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums. When seeking or receiving customer testimonials or feedback, we disclose that we may post their first name along with all or a portion of their testimonial on the Websites unless they inform us otherwise by following the instructions we provide.



PFDC may collect IP addresses for the purposes of systems administration, server problem diagnosis and compiling aggregate information (such as how many visitors logged on to the Sites). When you visit a particular web page on the Site, our servers log your IP address. An IP address is a number that is assigned to your computer automatically when you use the Internet.

COOKIES: PFDC may use cookie technology to improve your experience on the Site and gather data for web site statistical reporting (e.g. how you come to our websites and how you use and navigate our sites). Cookie technology does not capture your individual email address or any personal information about you.  

A cookie is a small piece of information sent by a web site that is saved on your hard disk by your computer's browser. It holds information a site may need to personalize your experience and gathers web site statistical data, such as which pages are visited, what is downloaded, the Internet provider's domain name and country that our visitors come from and the addresses of sites visited immediately before and after coming to the site. However, none of this is associated with you as an individual and is measured only in aggregate.

To browse without cookies, you can configure your browser to reject all cookies or to notify you when a cookie is set. (Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.) Your experience of the www.klorane.com Site may be different if you set your browser to block cookies.


We also use Google Analytics, as well as standard Web server log files to help us count visitors and evaluate our Web site's technical capacity. This information tells us how many people visit the Site and helps us decide how to arrange pages in the most user-friendly way. It also helps us keep the site browser-friendly and more useful to our visitors. We record information on site traffic, but not on individual visitors to our Site, so no personal information about you will be kept or used, unless you have selected to opt-in to participate in an email program.


We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent.  In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.


We may share your personal information with our affiliates and resellers that distribute and market Pierre Fabre products (the "Pierre Fabre Associated Companies"). Pierre Fabre Associated Companies may use this information only in accordance with this Privacy Policy. If you prefer that we not share your personal information with Pierre Fabre Associated Companies, please do not provide it to us. We are unable to offer the benefits of our Site to anyone who does not consent to the sharing of their personal information with Pierre Fabre Associated Companies.

  • THIRD PARTIES - We may retain other companies and individuals to perform functions on our behalf consistent with this Privacy Policy. Examples include data analysis firms, customer support specialists, email vendors, and webhosting companies. Such third parties may be provided with access to personal information needed to perform their functions but may not use or disclose such information other than on our behalf and in accordance with this Privacy Policy or as otherwise required or permitted by applicable law.
  • COMPLIANCE WITH LAW AND FRAUD PROTECTION - We may disclose any information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when we believe, in our sole discretion, disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.


The Affiliates, Pierre Fabre Dermo-Cosmétique Companies, Pierre Fabre Associated Companies and third parties who may receive your personal information in accordance with this Privacy Policy and the databases in which your personal information is stored shall be located in the United States and other countries which may not guarantee the same level of protection for personal information as the one in which you reside.

If we transfer a business unit (such as a subsidiary) or an asset (such as a Web site) to another company, we will require it to honor the terms of this Privacy Policy 


Unless designated for use on children, products on the Site are not intended for or suitable for use on children or by children without the express consent and participation of a parent or guardian.  We are concerned about the safety of children when they use the Internet and do not knowingly request or collect personally identifiable information online from any person under the age of thirteen.


You may choose whether or not you would like to receive marketing communications from us. You may change your preferences with respect to marketing communications at any time clicking the "unsubscribe" link at the bottom of each email you receive from us specifying that you no longer consent to receive email.

We may occasionally provide you with the opportunity to opt in to receive email messages from third parties. If you do opt in, we'll share your e-mail address with the specific third party in question. Please review their privacy policies to see how they treat your personal information.


We use certain security measures to protect the personal information you submit to the Site.  We use firewall technology, password controls, and other technological and procedural safeguards in maintaining the Site. Although we have implemented the above security measures for this Site, you should be aware that 100% security is not possible.  

International requests

For international requests, please visit the individual product website to ascertain whether international sales are permitted.

Privacy policy version

This privacy policy is effective as of September 1, 2011.  We reserve the right, at our discretion, to change, modify, add, or remove portions of this Privacy Policy at any time without notice.  You should check this page periodically for changes. Your continued use of this Site following the posting of changes to this Privacy Policy will be considered your consent to those changes.  In the unlikely event that we believe that the security of your personal information in our possession or control may have been compromised, we may seek to notify you of that development. 

`Privacy Support

To allow us to serve you better we encourage you to regularly review and update your personal information.  You may obtain upon request a summary of the personal information on record with us.  You also may request that we correct any such personal information about you, remove such information from our marketing databases, or dispose of any or all personal information about you. 

To make any request described above, or to contact us concerning this Privacy Policy, you may do so at the following address:

Pierre Fabre Dermo-Cosmétique Inc 8 Campus Drive

2nd Floor Parsippany, NJ 07054

Following any of these requests, some of your personal information may be retained for a period of time; for example, to follow-up on a request, resolve a dispute or for similar reasons.  Some personal information also may continue to be stored on “back-up” files for financial, legal or technical reasons.  

You will receive an email with a confirmation link to complete the sign-up process.