Our Return Promise

As part of our commitment to you, all Klorane purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at Klorane.com you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.

Return Instructions – 4 Easy Steps to No Hassle Returns

Before shipping your return we recommend that you review our entire return policy below.

1. Obtain your return merchandise authorization number (RMA#). For your convenience, you may complete the web-form on this page. You may also e-mail us at returns@kloraneusa.com, or contact us via phone by calling us at 1-866-556-4405 M-F 9AM-9PM ET.
2. Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
3. Include a copy of your packing slip and RMA# with your return shipment.
4. Mail your return to:
   
   Klorane.com
   11344 Coloma Road, Suite 725
   Gold River, CA 95670

Customers pay for return shipment charges. To ensure that we receive the package we do recommend using a method of shipping with tracking and insurance. Please retain receipts and tracking information for your records.

Policy

Obtain an RMA Number and return your product within 30 days of receipt of your order.

Return Policy: We are committed to offering our Customers the best products available. If you feel the products you received from our Online Store do not meet this expectation, simply return the unused portion and we will be happy to remit your account for the full amount of the purchase. Please Note: Empty containers cannot be accepted for refund.

Regrettably, return shipping and handling charges are not refundable. In the case of damaged items, please refer to the Damaged Items section below.

Damage Policy: When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at 1-866-556-4405. Please provide the order number along with your email address and phone number for fastest service.