Our Return Promise
As part of our commitment to you, all Klorane purchases are backed by our 100% satisfaction guarantee. If you are not satisfied with any of the products you have purchased at Klorane.com you may return the item in its original packaging within 30 days of your shipment receipt date. Your satisfaction is our primary goal; please carefully review our return instructions and policy below.
Before shipping your return we recommend that you review our entire return policy below.
- Obtain your return merchandise authorization number (RMA#). For your convenience, you may complete the web-form on this page. You may also e-mail us at returns@cs.kloraneusea.com, or contact us via phone by calling us at 1-866-556-4405 M-F 9AM-9PM ET.
- Include all parts, pieces, printed materials, and accessories, along with the product's original packaging.
- Include a copy of your packing slip and RMA# with your return shipment.
- Mail your return to:
Kloraneusa.com
11344 Coloma Road, Suite 725
Gold River, CA 95670